Why Your VEP Application Photos Get Rejected & How to Fix It

You’ve filled out all the forms for your VEP application, and you think you're on the home stretch. You submit your application and wait, only to receive a frustrating email: "Application Rejected." The reason? An issue with your submitted photos.

Your photo needs to be sharp and clear. If the number plate is unreadable or the details of the car are fuzzy, it will be rejected. Use a modern smartphone and ensure the lens is clean.

When photographing your LTA log card or insurance certificate, avoid using a flash, which causes bright spots that obscure information. Take the photo in a room with good, even lighting.

• Good Lighting is Key: For documents, use bright, indirect light. For your car, shoot outdoors during the day.
• Steady Hands: Hold your phone with both hands to avoid camera shake.
• Lay Documents Flat: Place your log card and insurance papers on a flat, dark surface to provide contrast.
• Review Before Uploading: Zoom in on every photo you take. Can you read every single word? Is the number plate crystal clear? If not, retake it.

The VEP photo submission process can feel like a game of trial and error. If you're tired of the back-and-forth, our VEP application service is the perfect solution.

Frequently Asked Questions