VEP RFID Scan Failed? A Guide to Troubleshooting at the Border

It’s a moment of pure stress: you're at the front of the queue at the Malaysian border, and your VEP RFID tag fails to scan. The barrier stays down, the car behind you inches closer, and an officer starts walking towards your car. What do you do?

When a tag fails to scan, it's almost always one of these four culprits.

When the barrier stays down, here's what to do:

• Stay Calm and Wait: Do not try to reverse on your own unless instructed. An attendant will approach your vehicle.
• Follow Instructions: The officer will likely ask you to present your passport and may use a handheld RFID scanner. This device is more powerful and can often read tags that the fixed gantry scanner misses.
• Check Your eWallet App: While waiting, quickly open your Touch 'n Go eWallet app. Do you have enough balance? Did you receive any error notifications?
• Be Prepared to Move: If the issue cannot be resolved in the lane, you will be directed to a separate service or inspection bay. Drive there slowly and carefully.

The best way to troubleshoot a problem is to prevent it from ever happening. MyMechanic's comprehensive VEP service is designed for prevention.

• Your VEP application is approved and remains active.
• Our experts install the RFID tag in the optimal position for a strong, reliable signal.
• You are guided on all the necessary steps, from linking your eWallet to checking your balance before you travel.

Frequently Asked Questions