VEP Application Pending Too Long? Here's What to Do

You submitted your VEP application weeks ago. You check the portal every day, but the status remains the same: "Pending." Your travel dates are approaching, and anxiety starts to set in. Is your application lost? Did you do something wrong?

This is the most common reason. During peak travel seasons like school holidays, festive periods (CNY, Hari Raya), and long weekends, the JPJ portal is flooded with thousands of applications. This creates a massive backlog, and processing times naturally slow down for everyone.

Unfortunately, once your application is in the 'Pending' state, your options are limited.

• Be Patient: Especially if you applied during a peak period, the only thing to do is wait.
• Do NOT Resubmit: Cancelling your pending application and starting a new one is the worst thing you can do. It will move you to the very back of the queue, guaranteeing an even longer wait.
• Contacting JPJ: While you can email the official helpdesk, they are unlikely to be able to expedite your specific application. They can only provide general information.

The most effective way to avoid a long 'Pending' time is to ensure your application is absolutely perfect on the first submission. This is the core of the MyMechanic service.

Frequently Asked Questions