Migrating Your VEP to a New Phone: A Guide to Transferring Your Digital VEP Certificate Securely

Your VEP digital certificate acts as proof that your vehicle is registered. Without it, you may face:

• Issues passing through RFID-enabled gantries
• Manual inspections and delays at borders
• Possible fines if unable to verify VEP status

• Backup Your Current Phone: Ensure your VEP-related apps and files are included in the backup.
• Check VEP Login Credentials: Know your registered email and password for the VEP portal.
• Download the VEP App on Your New Phone: Use the official app store (Google Play or Apple App Store).
• Log In and Verify: Sign in with your credentials. Your certificate should sync automatically.
• Test Before You Travel: Open the certificate in the app to ensure it’s valid and scannable.

Common Problems During VEP Migration

• Forgotten Password: Use the “Forgot Password” option on the VEP portal.
• Certificate Missing After Login: Contact VEP support or MyMechanic to re-sync your account.
• App Not Compatible: Ensure your new phone’s OS meets the app requirements.

Security Tips When Migrating Your VEP

• Always log out of the VEP app on your old phone before selling it.
• Avoid sending screenshots of your VEP certificate over messaging apps.
• Use two-factor authentication (if available) for added protection.

Frequently Asked Questions