VEP RFID Tag Not Working? A Troubleshooting Guide

You know the feeling. You're at the border, ready for a quick crossing, and your VEP RFID tag just won't scan. It's a frustrating experience that can cause delays and stress. But here's the good news: most of the time, the tag isn't broken—it's just misaligned.

Your VEP RFID tag is a sensitive device that needs to be placed just right on your windshield. But sometimes, things can go wrong:

• Poor Installation: If the tag wasn't put on perfectly in the first place, it can start to peel or move over time.
• New Windshield: When you get a new windshield, the old tag comes off. If the new one isn't placed in the exact same spot, it might not work correctly.
• Weather: Extreme heat can cause the tag to warp or bubble, which can affect the way it scans.
• Damage: Car washes, bumps, or even cleaning the inside of your windshield can damage the tag.
• Other Devices: Sometimes, other devices like dash cams can interfere with the RFID signal.

Here are a few signs that your RFID tag might need some help:

• It fails to scan multiple times at the VEP checkpoints.
• You see error messages on the gantry screen.
• The tag looks like it's peeling, wrinkled, or coming off the windshield.
• It's not in the same position as when it was first installed.

A misaligned RFID tag can be a real pain, but we're here to help. We offer VEP RFID tag services to make sure your tag is working perfectly every time:

• Tag Inspection: We'll check your RFID tag for any damage or placement issues.
• Re-alignment and Re-installation: Our technicians will make sure your tag is in the perfect position to be scanned easily.
• Troubleshooting: If your tag isn't scanning, we'll figure out why and help you fix the problem.
• Tag Replacement: If your tag is damaged, we'll help you get a new one and make sure it's installed correctly.

Check your RFID tag every now and then to make sure it's not peeling or damaged. If you get a new windshield, tell the installer about your VEP RFID tag so they can be careful with it. And if you think you have a problem, don't wait to contact us.

Frequently Asked Questions