Top Questions to Ask Your VEP Agent Before Hiring Them

Choosing the Right VEP Partner: What You Need to Know

Deciding to use a VEP agent for your Singapore-registered car's entry into Malaysia is a smart move. It saves you time, reduces stress, and minimizes the risk of errors. But with several agents out there, how do you pick the best one? The key is to ask the right questions. At MyMechanic, we believe in transparency and empowering our clients. Here are the crucial questions you should ask any potential VEP agent before entrusting them with your application.

1. What is Your Experience and Track Record with VEP Applications?

Experience matters. An agent with a proven track record indicates their familiarity with the VEP system and common challenges. Ask about:

• How many VEP applications have they successfully processed?
• Do they specialize in Singaporean cars entering Malaysia?
• Can they provide testimonials or references?

2. What Services Are Included in Your VEP Package?

3. How Do You Handle Delays or Rejections?

Even with an agent, unforeseen issues can occur. A reliable agent should have a clear process for managing these situations. Ask:

• What is their protocol if the application is delayed?
• How do they troubleshoot and re-submit rejected applications?
• Will they keep you informed throughout the process?

4. What Are Your Communication Channels and Response Times?

Good communication is vital. You want an agent who is accessible and responsive. Inquire about:

• How can you contact them (phone, email, WhatsApp)?
• What are their typical response times for queries?
• Will you receive regular updates on your application status?

Frequently Asked Questions