One of the most common reasons VEP applications fail in 2026 is the ID Mismatch. The Problem: You registered your Touch 'n Go eWallet using your Passport, but you registered your VEP Portal account using your Singapore NRIC. The Result: The RFID tag will physically install, but it will never activate because the backend systems can't find a matching ID.
Follow these steps to resolve the NRIC vs. Passport sync error between your TNG eWallet and VEP Portal:
Struggling with the app? Our technicians handle this sync for you during our door-to-door visit. We ensure your TNG eWallet and VEP Portal IDs match perfectly so your RFID tag activates and works at every gantry.
Don't just take our word for it - see what our customers say about their VEP experience with MyMechanic
Read Customer Stories →At MyMechanic, we handle your VEP application door-to-door. No queues, no hassle.
MyMechanic VEP Singapore
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