VEP RFID Retry Protocol: What to Do When Your Scan Fails

You've prepared your Singapore car, driven to the Malaysian border, and now you're at the gantry. You approach, expecting a seamless scan of your Vehicle Entry Permit (VEP) RFID tag, but... nothing. The barrier doesn't lift, and a red light flashes. What now?

The Malaysian Road Transport Department (JPJ) has established a specific sequence of actions to take if your VEP RFID tag fails to scan on the first attempt. This protocol is crucial because it allows the system time to reset and re-attempt reading your tag, often resolving the issue without needing manual intervention.

• First Attempt (0 seconds): Drive slowly towards the gantry. If the barrier doesn't lift, stop your vehicle.
• Wait 30 Seconds: Remain stationary for 30 seconds. The system might be experiencing a slight delay or interference.
• Wait Another 60 Seconds (Total 90 seconds): If the barrier still hasn't lifted, wait an additional 60 seconds. This longer pause gives the system ample time to re-register your tag.
• Wait a Final 120 Seconds (Total 210 seconds): If after 90 seconds it's still not working, wait for another 120 seconds. This is the final automated retry period.

If you've diligently followed the 30, 60, 120-second retry protocol and your VEP RFID tag still isn't scanning, it's time to seek assistance:

• Alert a JPJ Officer: Look for a uniformed officer near the gantry. They can manually verify your VEP status and guide you on the next steps, which might include directing you to a specific lane or a service counter.
• Contact MyMechanic: If you're a MyMechanic client, reach out to us immediately. We provide comprehensive VEP support and can offer real-time advice or even dispatch assistance if needed, helping you navigate the situation effectively.

At MyMechanic, we understand that border crossings can be stressful, especially when technology doesn't cooperate. That's why we offer full VEP services for Singapore car owners driving into Malaysia. From professional RFID tag installation to troubleshooting and expert advice, we ensure your VEP experience is smooth and worry-free.

Frequently Asked Questions