Quick Fixes: When Your VEP RFID Fails to Scan at the Gate

You're at the Malaysian border, you've chosen the RFID lane, and you approach the gantry. This is the moment of truth. But instead of a satisfying beep and a lifting barrier, you get... nothing. The scan has failed.

Before the attendant even reaches your car, run through this mental checklist.

The staff are there to help. Stay in your vehicle unless instructed otherwise. Have your passport ready to show them.

• If the handheld works: This usually means your tag is active, but the signal is weak due to placement or interference. You'll be allowed to pass, but you should get your tag placement checked by an expert like MyMechanic later.
• If the handheld fails: This points to a more serious issue like a damaged tag or a problem with your VEP account. You will be directed to a service bay for further checks.

While these quick fixes can help you get through the gate, they don't solve the underlying problem. A recurring scan failure is a sign that something is wrong with your VEP setup.

Frequently Asked Questions