How to Use WhatsApp / Chat Support for VEP Application Queries

Navigating the VEP application process can bring up many questions. While the official JPJ VEP portal provides information, sometimes you need a quick, direct answer without sifting through FAQs or waiting for email replies. This is where chat support, particularly via WhatsApp, can be incredibly useful.

The Malaysian Road Transport Department (JPJ) primarily offers support through:

• VEP Portal Feedback Form: This is the most common official channel for submitting queries. Response times can vary.
• Email: Official email addresses are provided on the VEP portal. Response times can be slow.
• Hotlines: General JPJ hotlines exist, but they may not always have specific VEP experts available, and wait times can be long.

Recognizing the need for immediate and expert assistance, MyMechanic offers direct WhatsApp and chat support for all your VEP application queries. We bridge the gap between your questions and the complex VEP system.

• Direct Access to Experts: Message us directly on WhatsApp, and you'll be connected with a VEP expert, not a chatbot.
• Quick Answers: Get fast, accurate answers to your questions about documents, application status, RFID tags, and more.
• Personalized Guidance: We can provide tailored advice based on your specific situation.
• Initiate Application: You can even start your VEP application process with us directly through WhatsApp, making it incredibly convenient.

• Be Clear: State your question or issue clearly and concisely.
• Provide Details: Include your VEP ID (if you have one), vehicle registration number, and a brief history of your issue.
• Use Screenshots: If you're encountering an error on the portal, a screenshot can help us understand the problem quickly.

Frequently Asked Questions