How to Update Insurance / Road Tax Photos if There’s Discrepancy for VEP Upload

You've submitted your VEP application, feeling confident, only to receive a rejection notice citing a "discrepancy" with your insurance or road tax documents. This can be incredibly frustrating, especially if you thought everything was in order.

Discrepancies often arise from minor errors or misunderstandings of JPJ's strict requirements.

• Missing Malaysia Coverage: Your policy must explicitly state coverage for West Malaysia. A general comprehensive policy for Singapore is not enough.
• Expired Policy: The policy uploaded has expired or will expire too soon.
• Unclear Details: The policy number, vehicle number, or owner's name is blurry or unreadable.
• Blurry/Incomplete Log Card: The uploaded image of your LTA log card is not clear, or all necessary details are not visible.
• Outdated Information: Vehicle details on the log card don't match the VEP application (e.g., after a modification).

Once you've identified and rectified the discrepancy, here's how to update your documents.

Dealing with document discrepancies can be frustrating and time-consuming. MyMechanic specializes in resolving these issues quickly and efficiently.

• Diagnose the exact reason for your VEP rejection.
• Guide you on obtaining the correct and compliant documents.
• Professionally prepare and upload your documents, ensuring they meet JPJ's strict photo requirements.
• Manage the entire resubmission process for you.

Frequently Asked Questions