How to Send Feedback or Support Tickets to JPJ for VEP Issues

While the VEP system is designed for efficiency, sometimes issues arise. Your application might be stuck, your tag might not be scanning, or you might have a specific query that isn't covered by the FAQs. In such cases, direct communication with the Malaysian Road Transport Department (JPJ) is necessary.

It's important to use the official channels to ensure your query reaches the correct department.

• Be Clear and Concise: Describe your issue clearly and briefly. Avoid overly emotional language.
• Provide All Relevant Details: Always include your VEP ID, vehicle registration number, passport number, and the email address registered with your VEP account.
• Attach Supporting Documents: If your issue relates to a document (e.g., rejection due to unclear photo), attach the original document or a clear screenshot of the error message.
• Keep Records: Note down the date and time of your submission, any reference numbers provided, and the content of your message.

Dealing with government agencies can be frustrating, especially when you're facing a language barrier or unfamiliar processes. This is where MyMechanic's expertise becomes invaluable.

• Diagnose the root cause of your VEP issue.
• Draft and submit clear, concise support tickets to JPJ.
• Follow up on your behalf, leveraging our established channels and understanding of the system.
• Interpret JPJ's responses and advise you on the best course of action.

Frequently Asked Questions