How to Handle Customs / Immigration Delays With VEP RFID Tag

You've got your VEP, your RFID tag is installed, and your eWallet is topped up. You're ready for a smooth journey into Malaysia. But sometimes, despite all preparations, you encounter a delay at customs or immigration. It's frustrating, but it's a reality of international travel.

Delays can stem from various factors, some within your control, some not.

• Stay Calm and Patient: Frustration won't speed things up. Take a deep breath and be prepared for a wait.
• Follow Instructions: Pay close attention to any instructions from border officers. They are in charge of maintaining order and flow.
• Have Documents Ready: Keep your passport, LTA log card, and car insurance certificate easily accessible.
• Check Your VEP RFID Tag & eWallet: If you're stuck at the gantry, quickly check your Touch 'n Go eWallet balance and ensure there are no obvious obstructions to your RFID tag.
• Remain in Your Vehicle: Unless specifically instructed by an officer, do not exit your vehicle while in the queue.

While some delays are unavoidable, MyMechanic ensures that VEP-related issues are not the cause of your hold-up.

• Your VEP application is approved and remains active.
• Your RFID tag is installed by experts in the optimal position for a reliable scan.
• You are guided on linking your eWallet and ensuring you have sufficient balance before your trip.

Frequently Asked Questions