How to Fix the "RFID Not Detected" Error at the Malaysian Border

You're at the gantry, and instead of a beep, a dreaded message flashes on the screen: "RFID Not Detected" or "Tag Tidak Dikesan". This is different from an "Insufficient Balance" error. It means the overhead scanner could not establish any communication with your VEP RFID tag at all.

This is the most common cause. The tag's signal is too weak to reach the scanner because it's placed incorrectly (e.g., too low, too close to metal) or something is blocking it. This includes heavy metallic window tints or a dashcam mounted too close to the tag.

• Stay Calm: Don't panic or try to reverse immediately. Wait for the border patrol officer to assist you.
• Cooperate with the Officer: They will likely use a handheld RFID scanner. This device is more powerful and can often pick up a weak signal that the gantry misses.
• If the Handheld Works: You'll be allowed to proceed. This is a clear sign your tag's placement is suboptimal, and you should seek professional help from MyMechanic to fix it before your next trip.
• If the Handheld Fails: This indicates a more serious issue, like a damaged tag. You will be directed to a service bay for further inspection by JPJ officers.

Getting through the gate with a handheld scanner is a temporary fix, not a solution. You don't want to face this uncertainty on every trip.

• Thoroughly inspect your tag for any signs of physical damage.
• Assess your windscreen for interference from tints or accessories.
• Determine if the issue is poor placement and recommend the precise optimal location.
• Assist with the tag replacement process if your current tag is found to be faulty.

Frequently Asked Questions