Lost access to your VEP portal because you changed your phone number? This is a common and frustrating issue. The VEP portal uses two-factor authentication (2FA) tied to your mobile number, so losing access to your number means losing access to your account.
If you have lost 2FA access, you cannot change the number through the portal itself. Here is the official process:
We assist clients in navigating this 14-day bureaucratic process. Our team knows the correct email format, the required documentation, and how to follow up effectively to speed up the resolution. Contact us to handle this on your behalf.
Don't just take our word for it - see what our customers say about their VEP experience with MyMechanic
Read Customer Stories →At MyMechanic, we handle your VEP application door-to-door. No queues, no hassle.
MyMechanic VEP Singapore
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