Avoiding Common Image Upload Mistakes for Your VEP Application

You've spent time filling out your VEP application, only to receive a rejection email. More often than not, the culprit is a poorly taken photo of your documents or vehicle. The JPJ system is strict, and any image that is blurry, incomplete, or obscured will lead to delays.

If the text on your passport, log card, or insurance certificate is not crystal clear, your application will be rejected.

• Why it happens: Shaky hands, poor camera focus, insufficient lighting.
• How to fix it: Use good, even lighting (natural light is best).
• Tap your phone screen to focus on the document before taking the picture.
• Hold your phone steady, or use a stand/tripod.
• Take multiple shots and choose the clearest one.

The JPJ system requires the entire document to be visible, including all four corners.

• Why it happens: Taking the photo at an angle, or trying to crop the image too tightly.
• How to fix it: Place the document on a flat, contrasting background (e.g., a dark table for a white document).
• Position your phone directly above the document, ensuring all four corners are visible in the frame.
• Do not use your phone's zoom function; move closer to the document instead.

Light sources can create bright spots or shadows that obscure critical information.

• Why it happens: Using a flash, or taking photos under direct overhead lighting.
• How to fix it: Avoid using your phone's flash.
• Take photos in indirect natural light (e.g., near a window, but not in direct sunlight).
• Ensure your own shadow isn't falling on the document.

The portal has specific requirements for file types and sizes.

• Why it happens: Uploading HEIC files (from iPhones), very high-resolution images, or unsupported document types.
• How to fix it: Convert HEIC photos to JPG before uploading.
• Ensure your files are in accepted formats (JPG, PNG, PDF).
• Compress large image files if necessary (aim for under 2MB per file).

Why risk the hassle and delays? When you choose MyMechanic for your VEP application, we handle all the document photography and upload requirements for you.

Frequently Asked Questions