What to Say If Feeling Unsafe with a Third‑Party Tow Operator MyMechanic

• “Thank you, but no tow is authorised. Please do not attach any equipment.”
• “I’m waiting for my arranged provider and will not proceed without written confirmation.”
• “Please step back from the vehicle. I’m inside with doors locked and am contacting assistance now.”

• “Please provide your company name and truck plate number from a safe distance.”
• “Leave a contact card at the kerb. I will get in touch if help is needed.”
• “No handling of the vehicle until details are confirmed by message.”

• “Send destination, inclusions, and your operator name by message. I’ll review before deciding.”
• “Without written confirmation, I do not consent to loading or movement.”
• “Destination must be specific. ‘Nearby workshop’ is not acceptable.”

If pressure escalates

• “I do not consent. Any further insistence and I will call the authorities.”
• “I am recording details for my report. Please maintain distance.”
• “Stop touching the vehicle. I will speak only to the assigned provider.”

• “Tow only to a well‑lit, public location for holding. Final workshop decision will be made later.”
• “Before loading, write destination and inclusions on the job card. I will photograph it and your truck plate.”
• “Use wheel straps and ramps. Do not use suspension hooks. If unavailable, I will wait for my arranged provider.”

Documentation to protect handover

• Photograph four corners, visible damage, wheels/tyres, dashboard warnings, and a wide scene shot.
• Photograph the job card (date/time, operator, truck plate, destination, inclusions, signatures).
• Photograph loading setup (ramps, straps, attachment points) before tension is applied.

Signals that justify refusal

• Vague destination or refusal to put details in writing.
• Pressure tactics (“price will increase,” “police will come”).
• No ID, no plate photo allowed, or reluctance to be photographed.

Safety positioning while speaking

• Stay belted inside with hazards on if the shoulder is narrow or traffic is fast.
• If there’s a barrier and conditions are calm, stand behind it while speaking at a distance.
• Keep valuables out of sight and traffic‑side doors closed.

• Verified dispatch: clear identification, destination set before arrival, and updates by message.
• Evidence‑first guidance: what to photograph and what to request in writing.
• End‑to‑end support: safe recovery, correct routing, and clean handover to a suitable workshop.

Frequently Asked Questions