Malaysian Traffic Police Protocols for Singapore Breakdowns MyMechanic

What officers prioritise first

• Safety over everything: hazards on, occupants away from live lanes, triangle placed only when conditions allow.
• Traffic flow: clear bottlenecks, guide vehicles, and stage tow/repair without adding risk.

Immediate steps that help

• Make the scene predictable: hazards early, seatbelts on if lanes are live, exit only when obviously safe; place a triangle with clear sight if safe.
• Share simple facts fast: location markers, nearest exits/tolls, and car capability (won’t start, no steering assist, overheating).
• Request professional support: call MyMechanic, share precise location, and keep the car stable until help arrives.

Clear phrases that work on scene

• “Hazards on, triangle set. The car won’t move under its own power—roadside team is en route.”
• “Battery/engine fault detected; requesting space for a flatbed recovery.”
• “All documents ready. Awaiting tow and following instructions.”

If told to clear the lane

• Explain feasibility calmly: if no power steering/brakes or unsafe to roll, say so plainly.
• Push only with control: move only when officers pause traffic and it’s genuinely safe; keep steering straight and go slow.

• Document without drama: quick photos of hazards, triangle, warnings, and surroundings for insurers.
• Avoid risky manoeuvres; follow officer directions and wait for a tow if the car isn’t drivable.

Documents to keep handy

• Identification and vehicle documents within reach.
• Insurance details and assistance plan numbers.
• For company/leased vehicles, an authority note or contact person.

• Rapid dispatch with clear waypoints (landmarks, km markers, approach routes).
• Fix‑versus‑tow triage on scene; flatbed staged quickly if needed.
• Simple paper trail: photos, timestamps, brief incident note for insurers.

Checkpoint and border-lane specifics

• Space is tight: officers micro‑manage positioning; keep passengers inside unless directed and have documents ready.
• Patience pays: short, factual communication speeds everything up.

• Keep doors closed until the lane is safe to exit.
• Prioritise shade and airflow; avoid standing near moving lanes.
• Inform the officer if anyone is unwell; they can create a safe window to move occupants.

• Declare splitters, air suspension status, ultra‑low clearance.
• Request a flatbed with long ramps/skids to prevent damage during winching.

EVs, hybrids, and modern systems

• Share the warning shown (e.g., high‑voltage error, no ready state).
• Avoid improvised restarts if safety systems are latched—wait for qualified help.

• Cross‑border know‑how from shoulders to checkpoints.
• Safety‑first recovery with calm liaison and quick decisions.
• Tidy documentation that supports insurer communication.

Frequently Asked Questions