Car Accident at a Malaysian Toll Plaza? What SG Drivers Should Do:
Immediate Steps and Documentation for the Scene MyMechanic
Make the scene safe first
Stop and secure: Shift to park, engage the handbrake, and turn on hazard lights immediately.
Warn others: Place a reflective triangle at a safe distance behind the car where permitted,
and keep occupants inside unless it’s unsafe.
Avoid blocking lanes: If vehicles are drivable, move to a designated shoulder, toll lay-by,
or post-booth bay when instructed by toll staff.
Check for injuries
Quick assessment: Check driver, passengers, and the other party for injuries; call emergency
services for any sign of trauma.
Stay calm and clear: Do not argue or assign blame at the scene; focus on safety and
information exchange.
Exchange details the smart way
Identification: Capture names, NRIC/ID/passport last four digits, and contact numbers when
appropriate.
Vehicle data: Photograph both vehicles’ plates, make, model, color, and any company branding
on commercial vehicles.
Insurance basics: Exchange insurer names and policy references if available; avoid debating
fault at the booth or lane.
Document everything
Photos and video: Take wide shots of the toll lane, booth, barriers, and both vehicles’
positions; add close-ups of damage, debris, and any fluid leaks.
Context markers: Photograph lane numbers, signboards, and time indicators (e.g., toll
display screens) to anchor the incident.
Witnesses and staff: If toll staff assist, note names or uniform IDs where appropriate;
politely request any incident reference they provide.
Coordinate assistance
Stabilize first: If drivable, move to a safer bay after basic documentation; if not, request
on-highway assistance.
Call MyMechanic: Share plate number, location (toll name/direction), photos, and a brief
summary (e.g., rear bumper impact, coolant leak).
Decide on next steps: On-site checks for coolant, tyres, and electronics; if needed, arrange
towing to a suitable facility without quoting exact prices here.
Protect the claim
Keep receipts: Store towing and service documents with the vehicle plate and date.
Summarize facts: Write a simple timeline: approach speed, lane, brake application, impact
description, and immediate actions taken.
Report promptly: Notify the insurer according to policy terms and retain all multimedia
evidence for clarity.
Record quickly: Capture their plate, vehicle type, direction of travel, and any
distinguishing features.
Stay at the scene: Do not chase; prioritize safety and proper reporting.
