How to Use PLUS Emergency SOS Phones with a Singapore-Registered Car: Step-by-Step SOS Usage on Expressways

Immediate safety first

  • Pull over safely: Move to the emergency lane or the nearest safe bay, straighten the wheels, and switch on hazard lights.
  • Make the car visible: Place a reflective triangle at a safe distance behind the vehicle and wear a reflective vest if available.
  • Keep occupants safe: Exit on the passenger side if conditions allow and wait behind a barrier or on the verge away from traffic.

Finding and reaching the SOS phone

Look for the nearest unit: SOS phones are placed at intervals along the expressway and are typically visible from the shoulder.

What to prepare before calling

  • Vehicle details: Number plate (SG registration), make/model, and car color.
  • Location details: Last seen kilometer marker, direction of travel, nearby RNR/toll name if known.
  • Incident details: Tyre puncture, battery problem, overheating, or collision; mention if the car is obstructing a lane.

Step-by-step: using the PLUS SOS phone

Pick up and connect

    State the emergency clearly

      Provide precise location

        Share vehicle identity

          Confirm safety status

            Follow instructions

              Capture the case details

                Coordinating with MyMechanic after the SOS call

                Parallel support: After speaking to the SOS operator, contact MyMechanic to coordinate additional roadside assistance tailored for SG-plated vehicles.

                If the SOS phone is not reachable

                Use a mobile phone: Call emergency services and then MyMechanic for coordination.

                What to do while waiting

                • Stay upwind and upslope if there’s a fluid leak or smoke.
                • Keep doors closed to avoid sudden drafts from passing trucks.
                • Rotate hazard lights, interior lights, and phone battery usage conservatively during long waits.

                Checklist for smoother SOS calls

                • Number plate noted and legible.
                • Kilometer marker and direction memorized or photographed.
                • Hazard triangle deployed and reflective vest on hand.
                • Basic incident description ready (tyre, battery, engine, collision).
                • MyMechanic contact details accessible.

                Why SG-plated drivers choose MyMechanic

                Cross-border focus: Processes are designed for Singapore vehicles traveling in Malaysia, including coordination at RNRs and on expressways.

                Frequently Asked Questions

                Need Roadside Help in Malaysia? MyMechanic Is Ready

                If a breakdown interrupts the journey, stop somewhere safe and reach out. We support Singapore‑registered cars across Malaysia with calm guidance, on‑site checks, and proper recovery when needed.

                MyMechanic Roadside Assistance

                Frequently Asked Questions